F.A.Q | Red Rover Resort

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How large is your facility?

Red Rover Resort is situated on 40 acres! Our facility consists of 34 kennels and 3 large outdoor play areas.
What are your hours of operation?

We are open 365 days a year. Monday thru Sunday = 8am - 8pm
Do you require reservations?

Yes, at Red Rover Resort we require reservations and encourage you to download the free app, Paw Partners, so you can make online reservations.
I made a reservation and I need to cancel. What is your return policy?

Return policy here
My dog is aggressive, can I still make a reservation?

We do have the ability to care for dogs who have aggressive tendencies. If you feel that your dog is or can be aggressive, please call and speak to a staff member so we can set up a time to assess your pet before booking with us. If your dog is aggressive towards people, however we will not be able to accommodate the animal.
This is my first time boarding. What should I bring?

Enough of their regular food brought in an air-tight container (please no non-resealable bags). Any medications MUST be in their original/prescription bottle (including supplements). Any bedding or blankets that will make your dog more comfortable. Any updated vaccinations since their last stay. Your dogs favorite toy and treats. Please do not bring rawhides.
My dog takes medication. Can you administer them?

We can absolutely administer any oral or topical medications your dog needs during their stay with us. We cannot however administer any injection or rectal medications. Please note that any and all medications (including supplements) must come in the original prescribed or manufactured bottle with your dog’s name and dosage written clearly. Please not stuff pill pockets or prepare medication in things such as peanut butter (per state regulations), we are happy to do this for you. There is no charge for us to administer any medications.
Do you walk my dog?

Yes! You can choose a 30 minute private walk at time of booking as an add-on.
What happens if my dog needs medical attention?

Our staff is trained and equipped to handle injuries and medical situations. If your dog requires emergency medical attention, we will immediately contact your vet, but may take them to the first available or nearest clinic depending on the situation. We will also contact you or your emergency contact if you're unavailable. For non-emergency situations that may require veterinary care, we will first reach out to you to discuss the best course of action. Our staff is trained in Canine First Aid and can manage minor injuries and illnesses. If a veterinarian visit is not necessary, we will treat the situation as needed. Please note that Red Rover Resort is not financially responsible for any injuries or medical conditions that occur at our facility. Ensure that your emergency contact information is up-to-date and available in case we are unable to reach you.
How do Paw Partner app work?

The Paw Partner app is designed to make managing your dog's daycare and boarding experience easier and more convenient. With the app, you can make online reservations for daycare, boarding, and grooming services, ensuring you have a spot reserved for your pup with just a few taps. The app also allows you to upload and manage important documents, such as vaccination records, directly to your account. This feature ensures that all required information is up-to-date and readily accessible, eliminating the need for paper copies at check-in. Staying connected with your dog while they're with us is simple through the app. You can receive daily updates about your pup’s activities, including photos and messages from our team, so you can rest assured knowing how they’re doing throughout the day. In addition to these features, the app offers an intuitive, user-friendly interface to manage your pet’s schedule and information, making your experience as seamless as possible. Whether you're booking a reservation, uploading documents, or checking in on your pup, Paw Partner keeps everything in one convenient place!
How long can I board my dog for?

Anything after two weeks, please advise with a staff member so we can accommodate.
What happens if I cannot pick my dog up before you close?

This is a great question! Unfortunately we have extended our business hours as much as humanly possible and if you cannot pick up for your dog before closing time then you may need to make arrangements with a friend or family member to help you with the pickup. If this is not possible then you will need to book another night, so you can pick your pup up at your earliest convenience the following day.